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Troubleshooting Tips

If you have a technical question that is not answered here, please contact us.

The web page is only partially visable.

Possible Solution: Some of our pages contain Adobe Flash content. You will need the Adobe Flash player to view content on this site. To verify if Adobe Flash Player is loaded on your computer, do the following:

If you are using Microsoft Internet Explorer:

  1. Open Internet Explorer.
  2. On the menu bar, click on "Tools."
  3. Click on "Internet Options."
  4. Make sure you are on the General tab.
  5. Under the Temporary Internet Files section, click on "Settings."
  6. Click on "View Objects."
  7. In View Objects, look for the words Shockwave Flash Object and Shockwave ActiveX Control. If there are not listed, you will need to download Adobe Flash Player.

If you are using Mozilla Firefox:

  1. Go to Tools in the menu bar at the top of your browser.
  2. Select "Options."
  3. Click on the "Downloads" icon.
  4. Under the Downloads Action section, click on "View & Edit Actions."
  5. Look for the words SWF Flash Movie. If this is not listed, you will need to download Adobe Flash Player​.

You are unable to download Adobe Flash Player.

Possible Solution: You may need to adjust your security settings. To check your computer's current security level:

If you are using Microsoft Internet Explorer:

  1. Open Internet Explorer.
  2. On the menu bar, click "Tools."
  3. Click on "Internet Options."
  4. Go to Settings, Control Panel, and then Internet.
  5. Click on the Security tab to see the security level on your PC.
  6. Your PC should be at no higher than medium security level to view the web site and download system enhancements, such as Flash Player.

You are unauthorized to access this page.

Possible Solution: The website times out after approximately 45 minutes of idle time. Log off the site and log back on.

Your browser does not support script.

Possible Solution: You may need to download the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome.

Possible Solution: You may need to clear out your cache. (See instructions under Images or Buttons Do Not Load.)

Possible Solution: If you are running antivirus software with firewall settings, there may be a conflict with your ability to access certain web sites. Please verify with your internet technical support team, network administrator, or technical support for your specific software (i.e., Norton Antivirus and Personal Firewall, MacAfree Personal Firewall, etc.) to resolve any possible conflicts.

Images or buttons do not load.

Possible Solution: Some of our web pages are graphic intensive and may take longer to load if you have a slow connection. If you click on the back button or stop during this process, an incomplete image may load into your cache and get stuck. This will prevent the complete image from loading again and may require you to clear your cache in order to pull up the image again. To clear your cache, see you bowser's Preferences or Internet Options menu.

For Microsoft Internet Explorer:

  1. Go to "Tools" in the menu bar at the top of your browser.
  2. Select "Internet Options."
  3. Under the Temporary Internet Files box, click on "Delete Files."
  4. Click "Ok."
  5. Go to your browser's menu and click on the "Refresh" button.

For Mozilla Firefox:

  1. Go to "Tools" in the menu bar at the top of your browser.
  2. Select "Options."
  3. Click on the "Privacy" icon.
  4. Click on the "Cache" tab.
  5. Click on the "Clear Cache Now" button.
  6. Go to your browser menu and click on the "Reload" button.

The page cannot be displayed.

Possible Solution: Delete temporary Internet files by clearing your cache (see instructions above).

Possible Solution: On occasion, links established on the web site may be interrupted due to changes being made within the site itself. If this is the case, you may receive a "Page Not Found" error. In this case, you will need to contact us.

Also, verify you are able to connect to other sites on the Internet. If your Internet connection is not working, please contact your Internet Service Provider.

You are unable to download and print PDF files.

Possible Solution: You must have Adobe Acrobat Reader installed on your PC in order to read and print PDF files located on the site.